The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Meet human resource requirements
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Skills needed to implement required service support are identified and documented Completed |
Evidence:
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Number and location of service support personnel are identified and documented Completed |
Evidence:
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Consultants with specialist skills are identified and attained/retained as required Completed |
Evidence:
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Required human resource support is recruited or assigned as appropriate Completed |
Evidence:
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Implement training required to achieve service system
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Appropriate training requirements are identified at the appropriate time to support service implementation Completed |
Evidence:
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Training programs are developed to achieve the required service support outcomes Completed |
Evidence:
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Training programs are implemented in a cost-effective and timely way Completed |
Evidence:
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Evaluation and review of training programs against requirements is undertaken on a regular planned basis Completed |
Evidence:
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Implement information support system
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Information distribution and access needs are established Completed |
Evidence:
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Range of information types to be collected, processed and stored is determined Completed |
Evidence:
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Suitable information support technology to meet needs is identified and obtained Completed |
Evidence:
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Measures to monitor the efficiency of information systems are established Completed |
Evidence:
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Information is stored to enable efficient access Completed |
Evidence:
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Implement operational procedures
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Specifications for operational procedures are established Completed |
Evidence:
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Procedures are designed to ensure effective workflow achieves required service support targets Completed |
Evidence:
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Measurable performance standards are specified Completed |
Evidence:
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Tasks and duties are assigned to appropriately trained and skilled personnel Completed |
Evidence:
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Control measures are established and monitored on a regular basis Completed |
Evidence:
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Operational procedures are designed so that adjustments, as appropriate, can be made in response to control information Completed |
Evidence:
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Establish supplier relationships to achieve service support requirements
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Availability and suitability of suppliers who can meet the service support requirements within legislative requirements are identified Completed |
Evidence:
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Criteria to enable an effective evaluation of supplier services are established Completed |
Evidence:
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Available suppliers are assessed against criteria to determine suitability Completed |
Evidence:
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Terms of appointment of suppliers to achieve service support requirements are established and communicated Completed |
Evidence:
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